Terms of Engagement and Customer Care

 

 

 

Thank you for the opportunity to advise you in relation to employment related matters.

 

My hourly rate is $350 plus GST. This hourly rate includes all disbursements such as phone calls, photocopying and postage but not out of town travel (which is unlikely to be necessary), any work undertaken will be billed on a monthly basis.

 

These terms of engagement apply to any current instruction, and to any future instruction, whether or not we send you another copy of them. There is no need for you to sign these terms of engagement in order to accept them; you will accept these terms of engagement by continuing to instruct us to work for you. As I hold a Practising Certificate issued by the New Zealand Law Society you would be covered by their Fidelity fund. In addition, we have Professional Indemnity Insurance cover.

 

As I am practising Lawyer this also means that any communications between us is privileged and cannot be subject to discovery. It also means that I am bound to ensure that I do the following;

 

• Act competently, in a timely way, and in accordance with instructions received and arrangements made:
• Protect and promote your interests and act for you free from compromising influences or loyalties:
• Discuss with you your objectives and how they should best be achieved:
• Provide you with information about the work to be done, who will do it and the way the services will be provided:
• Charge you a fee that is fair and reasonable and let you know how and when you will be billed:
• Give you clear information and advice:
• Protect your privacy and ensure appropriate confidentiality:
• Treat you fairly, respectfully and without discrimination:
• Keep you informed about the work being done and advise you when it is completed:
• Let you know how to make a complaint and deal with any complaint promptly and fairly.

 

The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to Courts and to the Justice System. If you have any questions, please visit www.lawsociety.org.nz or call 0800-261-801.

 

If you are not satisfied that I have met any of my obligations to you, and we are not able to resolve matters between ourselves, we will agree an independent person to resolve matters for us. You also have the right to complain to the New Zealand Law Society, who has a formal complaints procedure.

 

You may leave documents in our possession after conclusion of your matter. However, we usually destroy our files seven years after a matter is completed. If you do not retrieve your documents within that period, we have your authority to destroy them.

 

Where we provide any electronic service to you, or communicate with you by electronic means, we will take every reasonable precaution to ensure that those services and communications are accurate, reliable, adequate, complete, confidential and secure. However, we cannot always be certain that those services and communications are error free. Also, because they will, in most cases, be internet based, certain risks exist that are outside our control. Consequently, despite the other provisions of these terms, we cannot and do not represent or warrant that those services and communications will always be accurate, reliable, adequate, complete, confidential and secure. We also exclude all warranties to the extent permitted by law.

 

I hope this provides enough information to assist you. If you have any further queries, please do not hesitate to contact us.

 


 

 

 
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